Orders, Returns, Warranty and Guarantee Policy
To place an order, please check our
Dealers page to
find the dealer/distributor that works best
PLEASE NOTE: ALL RETURN/WARRANTY/GUARANTEE CLAIMS MUST BE PROCESSED DIRECTLY THOUGH THE VENDOR THE PRODUCT WAS PURCHASED FROM, NO EXCEPTIONS.
Return Policy: Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed.
RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the return package and tag the item(s) inside with your name and R.A. number. All returns must be received by us within 10 calendar days after the R.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either company check, credit card credit, or account credit, all to be determined by MBW Motorcycle Products. A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
Warranty: Warranty is for defects in workmanship and materials only. Parts must be returned to us for inspection for determination of repair, replacement or credit. Misuse, improper installation, and/or modification of our product void all warranties. No replacement will be shipped prior to receipt of the return for inspection and determination of qualification of warranty. We will make every effort to ship replacement parts in a timely fashion, however, please be aware that delays may sometimes occur due to manufacturing schedules. Credits or refunds will be issued only for the value of the item and only if part was purchased directly from us. No credit will be issued for labor or any other cost incurred beyond the original cost of the part. We are not responsible for failure of any product that results from normal wear and tear, misuse, modification or improper installation. Returns must have a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package.
LED Turn Signal Assemblies: Older styled/tubed LED turn signals have a 1 year replacement warranty on the LEDs. This warranty applies from the date of purchased and covers normal use and not defects resulting from improper use, abuse or improper installation. It is also exclusive of any additional costs including but not limited to postage, removal and reinstallation and is applicable to the original owner of the bike only when the turn signals were purchased and installed only.
New Style/integrated LED (one-piece) turn signals have a LIFETIME warranty on the LEDs. This warranty applies from the date of purchased and covers normal use and not defects resulting from improper use, abuse or improper installation. It is also exclusive of any additional costs including but not limited to postage, removal and reinstallation and is applicable to the original owner of the bike at the time the turn signals were purchased and installed only.
Returns are to processed in the manner previously described
Please note that the flash rate will vary from bike to bike based on the bike's total electrical load impedance and is not an acceptable reason for refund/return. The flash rate can be modified with the installation of a load equalizer or flasher module (not included).
Chrome plating is delicate and not designed for long lasting use in billet aluminum or steel parts. Chrome platers will only warranty their chrome plating until installed on a motorcycle or other vehicle.
NO CHROME WARRANTY AFTER INSTALLATION OR USE!
You should expect tiny blemished or scratches on chrome. Chrome platers can only strive for perfection. Once a week, or after every ride, used a good chrome cleaner to remove road dirt and other contaminants to help protect your chrome.